REFUND POLICY

1. Eligibility for Returns

Due to the nature of beverage products, returns are only accepted under the following conditions:

• The product was damaged during transit

• The wrong product was delivered

• The product seal was broken upon delivery or is defective or leaking

To be eligible:

• The item must be unused and unopened

• The product must be in its original packaging

• A request must be raised within 48 hours of delivery

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2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

• Opened bottles or cans

• Partially consumed products

• Change-of-mind purchases or Incorrect orders placed by the customer

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3. How to Request a Return

To initiate a return:

1. Email us at: support@peekesober.com

2. Include your Order ID and Attach clear images of the product and packaging

3. Briefly describe the issue

Our team will review your request within 2–3 business days.

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4. Refund Process

If approved:

• Refunds will be processed to the original payment method

• Processing time: 5–7 business days

• In case of prepaid orders, refund will reflect as per your bank’s timeline

• In case of COD, refund will be processed via bank transfer

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5. Replacement Policy

In eligible cases, customers may choose:

• A full refund

• Replacement of the same product (subject to availability)

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6. Order Cancellation

Orders can only be cancelled before dispatch.
Once shipped, cancellation is not possible.​